Before purchase
Checkout shows the plan, price, billing period, automatic renewal and key policy links before payment.
Clear and fair refund requests
This policy applies to eligible PlusConvert paid purchases and subscriptions.
Last updated: 27 August 2026Request window and consumer law
Refund requests may be submitted within 14 days of the initial purchase where required by applicable law. Mandatory consumer rights are not limited by this policy.
Technical problems
If a verified technical issue prevents reasonable use of a paid plan, contact support with the account email, transaction reference and a clear description so we can investigate.
Review criteria
We consider transaction details, duplicate charges, service usage, technical evidence, applicable law and suspected fraud or abuse. Substantial completed use may affect eligibility where legally permitted.
Processing
Eligible refunds for payments processed by Creem are executed through Creem, our Merchant of Record, and returned to the original payment method. Bank processing times can vary.
Cancellation
Cancel from Dashboard → Billing to stop future renewal. Cancellation normally keeps access active until the end of the paid period and does not automatically refund a completed charge.
Disputes and abuse
Contact support before opening a chargeback so we can investigate. Fraudulent, duplicated or abusive requests may be rejected where permitted by law.
Include your account email, transaction reference, purchase date and reason. Never send payment card details.
Email supportsupport@plusconvert.com